Refund policy
Return & Refund Policy for wolvenix
At wolvenix, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
Products may be eligible for return if:
- The return request is made within [2 days] of delivery
- The item is unused, unwashed, and in original condition
- Original tags and packaging are intact
- Proof of purchase is provided
2. Non-Returnable Items
The following items are not eligible for return:
- Used or washed products
- Customized or personalized items
- Products damaged due to customer misuse
- Items returned without original packaging or tags
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, contact us within [1 -2 days] of delivery with:
- Your order number
- Photos/videos of the issue
- A brief description of the problem
After verification, we may offer a replacement, exchange, or refund depending on the situation.
4. Refund Process
Once the returned item is received and inspected, refunds will be processed within REFUND PROCESSING TIME to the original payment method.
Depending on your bank or payment provider, additional time may be required for the refund to reflect.
5. Return Shipping Costs
Return shipping costs may be covered by wolvenix for defective or incorrect products.
For returns due to size issues or customer preference, return shipping charges may be the customer’s responsibility.
6. Contact Information
For return or refund assistance, contact us at:
Email :-wolvenix.in@gmail.com
Location:- Ahmedabad